- To report any emergencies, it is recommended to use digital channels such as WhatsApp (+56994447606) and the free App "Enel Clientes Chile."
Santiago, June 12, 2024 - Enel Distribución has reinforced its technical resources in the field and its customer service channels to facilitate communication and reporting of possible contingencies resulting from the weather forecast announced for Thursday 13 and Friday 14 in the Metropolitan Region. The company will operate with its field capacity increased by up to 7 times more than a typical day in the case of emergency attention. It will reinforce its customer service channels by up to 5 times more to receive customer requests.
Should service be interrupted, customers must notify the company so that the company can manage the service on a case-by-case basis. Enel Distribución urges its clients to be cautious and not intervene in the distribution networks or attempt to restore service themselves.
Service Channels include WhatsApp (+56994447606), where customers may report emergencies and request information. Available platforms include our website, enel.cl/clientes, our free mobile App “Enel Clientes Chile," and Customer Service 6006960000/800800696.
Enel Distribución has a georeferenced technological platform where the status of the electricity supply is detailed and summarized by sector. The information is updated every 15 minutes on the enel.cl website, and can be accessed directly at the link https://www.enel.cl/es/clientes/emergencias/mapa-en-linea-cortes.html
Electrodependents
Enel Distribución has more than 320 home generators and lithium batteries to assist electro-dependent people. About 100 of them are delivered to municipalities to be managed, assigned, and installed in patients' homes in case of an eventual failure in the electric supply. Registered electro-dependent patients have access to preferential telephone assistance.
The company has a unique registration protocol that customers may access through its website and sales offices. The registration application identifies the patient's name and residence. Clients must also submit the patient's medical certificate, which specifies the equipment they must remain connected—more information at https://www.enel.cl/es/clientes/emergencias/registro-de-electrodependientes.html.
Enel Distribución supplies energy to around 2 million customers. Its concession covers 33 municipalities located exclusively in the Metropolitan Region: Cerrillos, Cerro Navia, Conchalí, Estación Central, Independencia, La Cisterna, La Florida, La Granja, La Reina, Las Condes, Lo Espejo, Lo Prado, Macul, Maipú, Ñuñoa, Pedro Aguirre Cerda, Peñalolén, Pudahuel, Quinta Normal, Recoleta, Renca, San Joaquín, San Miguel, San Ramón, Vitacura, Santiago, Providencia, Huechuraba, Quilicura, Lo Barnechea, Colina, Lampa, and Til Til.