Centro de Excelencia Operacional (CEO)

The Center of Operational Excellence, known by its acronym in Spanish as CEO, is a comprehensive facility focused on enhancing technical competencies in electric power distribution. Its primary goal is to uphold a commitment to zero accidents, promote operational excellence, and uphold high-quality standards in all aspects of constructing, operating, and maintaining the low and medium-voltage electrical network, both overhead and underground, for the benefit of customers.

The CEO also houses a section dedicated to various Enel X solutions, including the installation and testing of air conditioning products, solar panels, and electric vehicle charging points.

Its mission is straightforward yet impactful: to achieve zero accidents, foster a sustainable work environment, and guarantee top-notch service quality.

Facilities

The CEO has an impressive 8,000 m2 infrastructure. It comprises a building for developing both theoretical and practical skills and four external practical training yards designed to cover various electrical installation and maintenance training topics. In addition to the theoretical course rooms, the building includes an innovative 3D room with immersive technology. This technology eliminates environmental distractions, allowing the user to acquire information with high retention.

Focus on education

Education is a fundamental pillar at our company. We maintain strong partnerships with higher education institutions and professional technical high schools, allowing students to learn by doing alongside the best in the field of electricity distribution. Alongside various areas of Enel Distribución, we prepare future technicians for the challenges of digital transformation in the energy industry through a collaborative, environmentally friendly, and results-oriented approach

Qualifications

By implementing the Qualification of Operational Personnel Project, the CEO is introducing a process to assess the practical skills of field technicians, including both contractors and Enel's team. This project aims to identify areas for improvement in the skills of the evaluated personnel, which will help in focusing training processes and ensuring the quality of their work. The main goal of the project is to certify 100% of the technical operating personnel in the field, thereby contributing to maintaining the Zero Accidents standard.

Culture and purpose

The CEO's culture is based on four fundamental pillars:

Zero Accidents

Safety at every step

Environment at the Center

Caring for our planet

Customer Focus

Serving their needs

Jobs well done from the beginning

Operational excellence

The aim is to share this space with contractors, suppliers, training centers, academic institutions, and industrial clients to develop a safer, more modern, and efficient energy sector.